Return & Refund
At Avaneesh Pharmaceuticals, we strive to provide high-quality pharmaceutical products to our customers. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
The product is defective, damaged, or incorrect.
The product is unused, unopened, and in its original packaging.
The return request is initiated within 7 days of delivery.
Certain products, such as prescription medications, perishable items, and opened personal care products, are non-returnable due to health and safety regulations.
2. Return Process
To initiate a return, please follow these steps:
Contact our customer support team within 7 days of receiving your order.
Provide your order details, a reason for the return, and images of any defective or damaged items.
Once approved, you will receive return instructions and a shipping label (if applicable).
Pack the product securely and ship it back to us within 5 days of receiving return approval.
3. Refund Policy
Refunds will be processed in the following cases:
The returned product meets the eligibility criteria.
The product is lost in transit and confirmed by the courier.
The order is canceled before shipment.
Refund Timeline and Method
Once your return is received and inspected, we will notify you about the refund approval.
Approved refunds will be credited within 5-7 business days to the original payment method.
If the refund is delayed, please check with your bank or payment provider.
4. Exchange Policy
We offer exchanges only for defective or incorrect items. If you need a replacement, please follow the return process and mention that you prefer an exchange.
Once your return is received and inspected, we will process the exchange within 7 days. The replacement product will be shipped to you within 10 days after approval.
Replacement timeframe is 5 to 7 working days
5. Non-Refundable Items
Prescription medications
Opened personal care products
Items marked as final sale
Perishable healthcare products
6. Cancellations
Orders can be canceled before shipment for a full refund.
Once shipped, cancellation requests will be processed as a return.
7. Contact Information
For return or refund inquiries, contact our customer support team:
Email: avaneeshhelp@gmail.com
Phone: +91 993 993 8585
Support Hours: 10 AM to 6 PM
Thank you for choosing Avaneesh Pharmaceuticals. We are committed to providing you with the best service and support.
Avaneesh Pharmaceuticals reserves the right to modify this return and refund policy at any time. Please check this page periodically for updates.